Who We Are & Where to Contact Us

We are Metricomm Ltd. We control and process your personal data for our legitimate business interest, and as fee-paying clients, in the following way:

  • Providing account-based service though our website
  • Conducting marketing campaigns for legitimate business purposes
  • Providing subscription-based services through our website
  • Accepting and processing payments through our website

We control and process your personal data in accordance with UK and EU Data Protection laws and have in place suitable physical, electronic and managerial procedures to safeguard your data. This policy outlines how we collect, control, process and protect your personal data and your rights with regards to your data.

You can contact Metricomm Ltd. in the following ways:
By email – hello@metricomm.com, support@metricomm.com or to the managing director, gareth@metricomm.com
By post – 24 Nicholas Street, Chester, CH1 2AU

Via our website – www.metricomm.com
Via social media – www.linkedin.com/metricomm or www.twitter.com/metricommdata

Metricomm Ltd is a registered Data Controller with the Information Commissioner’s Office (ICO). Our registration number is ZA794053 and lists the following:

Reasons/purposes for processing information
We process personal information to enable us to:

  • provide registration, subscription and ecommerce based services to our clients
  • maintain our accounts and records
  • promote our services
  • undertake research
  • support and manage our employees

The ICO regulates data protection and privacy matters in the UK. Their website www.ico.org.uk/for-the-public/ has information for consumers.

How We Collect Personal Data

Metricomm Ltd collects personal data using the following methods:

  • Via our website www.metricomm.com when you register with us
  • Through emails and text messages you send to us, or that we send to you
  • During our conversations with you, whether in person or on the phone
  • Via messages you send to us directly through social media
  • Via prospect lists that are created or purchased by us for the express and sole purpose of conducting a marketing campaign
  • Using Google Analytics, we also collect information automatically from devices you use to access the website, to allow us to analyse website traffic.

What Personal Data is Collected

We may collect the following personal data:

  • Personal data when you register through our website e.g. your name, postcode and occupation. This is necessary for us to provide you with our account and subscription based services, as well as to receive and process payments for our services.
  • Financial data that is necessary for us to receive and process payments for our services.

How We Use Your Personal Data

We use the personal data we collect about you for our legitimate interests, which include some or all of the following:

  • To enable us to provide you with our account and subscription based paid-for or free services.
  • To reply to and deal with any questions, suggestions, issues, complaints or disputes you or our clients have contacted us about.
  • To respond to any social media posts or other public comments you might make, whether they are direct to us or about us, our websites, services or other activities;

To tell you about any changes to our services. For example, if we change our terms and conditions or this privacy policy;

To help us maintain administrative and statutory records about our business.

Sharing Your Information

Your information is stored for the sole purpose of providing the services we offer. However, it may be shared with:

  • Any new business partners we may have over time, for example, in the event of a joint venture, reorganisation, business merger or sale that affects us;
  • Our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice;
  • The police, local authorities, Her Majesty’s Revenue and Customs (HMRC), the courts and any other government authority if they ask us to do so (but only if it is lawful);
  • Other people who make a ‘subject access request’, where we are allowed to provide your personal data by law.

Information Shared With Us

We provide account and subscription based paid-for and free services. We, therefore, can’t run our business or provide our services to our clients without storing your information. We act responsibly in:

  • Confirming that the information you have provided to us is in accordance with UK and EU Data Protection laws, for which you are solely responsible
  • Confirming that the information you have provided to us is legitimate in relation to the services for which you are registering, subscribing or paying for
  • Controlling and processing the information you have provided to us in accordance with our own data protection policies
  • Securely protecting the information you have provided to us with the use of password controlled access to folders and files that are restricted to our employees
  • Securely storing or deleting the information you have provided to us once your registration, subscription or purchase has ended or been cancelled

Social Media, Blogs & Reviews

Any social media posts or comments you send to us (on our LinkedIn page, for instance) will be shared under the terms of the relevant social media platform (e.g. LinkedIn) on which they’re written and could be made public.

Other people, not us, control these platforms. We’re not responsible for this kind of sharing. So, before you make any such remarks or observations, you should review the terms and conditions and privacy policies of the social media platforms you use. That way you’ll understand how they will use your information, what information relating to you they will place in the public domain and how you can stop them from doing so if you’re unhappy about it.

It’s worth remembering too that any blog, review, or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large.

You should take extra care to ensure that any comments you make on these services are not offensive, insulting or defamatory. Ultimately, you are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

International Transfer of Your Information

We are based in the UK but use database and hosting services that reside within the EU. If there is reason to move the storage of our data for any reason, we will notify you and seek you consent before any personal data is transferred.

How Long Do We Keep Your Information

  • If you register with Metricomm through our website we will keep the personal data you share until you tell us not to.

Your Rights

You have various rights about the processing of your personal data:

  • The right to be informed. You have the right to be informed about the collection and use of your personal data. We do this through this privacy policy. If there is a requirement for any additional data protection information we will advise you of this when we speak to you
  • The right of access. You have the right to access your data and any supplementary information. You can request details of the personal data we have about you by submitting a request in writing to hello@metricomm.com Certain exemptions and conditions apply to this right
  • The right to rectification. If you think that any data we hold about you is incorrect you can request either verbally or in writing for it to be rectified;
  • The right to be forgotten. You have the right to have your personal data erased if the personal data is no longer necessary for the purpose which it was originally collected or processed for. If you originally gave consent for your data to be held you can withdraw consent. We reserve the right not to comply with any enquiries or requests we receive about the information we collect, where we may lawfully do so. For example, if we have reason to believe that a request is malicious, technically impossible, involves a disproportionate effort or could be harmful to others;
  • The right to object. You have the right to object to the processing of your personal data;
  • The right to restrict processing. You can request the restriction or suppression of your personal data under certain circumstances.
  • The right to opt out. Any marketing communications you receive from us will always give you the opportunity to withdraw your consent at any time by opting out. We will keep our database accurate by reflecting any changes about which we are notified.

More information on your data protection rights can be found on the ICO website www.ico.org.uk/for-the-public/

If you have any concerns or complaints about the way we use your information, please don’t hesitate to get in touch with us. We’ll do our very best to set your mind at rest or if anything is wrong to put things right. And if, for whatever reason, you feel we’re not meeting the exceptionally high standards we expect of ourselves, you’re within your rights to tell the UK Information Commissioner’s Office (ICO).

Updates To This Privacy Policy

We will need to update this policy from time to time as our business changes. Please look out for the flags on our websites and materials which indicate we have changed this policy. If you continue to provide us with information or use our services after we’ve changed our policy, we’ll take it that you accept the changes.